Credit Card Transactions
Please note, all credit card transactions will appear on your receipt and statement as payment to XGroup Pty Ltd.
Delivery Details
Orders are processed within 24 hours from ordering. We aim to deliver all orders within 2-3 days although please note 5-7 days delivery may apply depending on demand and time of ordering. All orders require signature upon delivery. Please be sure that there will be someone at the shipping address at all times throughout the day, otherwise packages will be redirected to Australia Post. Please note: blinc Cosmetics does not take any responsibility what so ever for stolen or damaged parcels after they have arrived at the shipping address when using Australia Post. A flat delivery fee of $7* applies.
* For direct sales only.
Returns Policy
Any unopened/unused product may be returned with proof of purchase for a full refund within 7 days of purchase. Should the purchase product be deemed defective, it will be replaced. Customer is responsible for shipping costs when sending back product to blinc. blinc Cosmetics will pay shipping costs when sending product back to customer.
Send return goods to:
blinc cosmetics
Attn: Returns
17a Shearson Crescent, Mentone Vic 3194
Please include your name, address and contact details.
Ordering & Privacy Policy
1 Protecting Your Privacy
1.1 blinc cosmetics ("we" or "us") are committed to providing you with the highest levels of customer service. This includes protecting your privacy.
1.2 blinc cosmetics is bound by the Commonwealth Privacy Act 1988. The Privacy Act and this Statement sets out a number of principles concerning the protection of your personal information in relation to blinc cosmetics other activities.
1.3 Set out below is information that the Privacy Act requires blinc cosmetics to communicate to all users of the Web Site. We recommend that you keep this information for future reference.
2 All direct to public orders incur an AUD$7.00 charge. For all trades orders an AUD$15 delivery charge will apply.
3 Your personal information
3.1 We may hold a variety of personal information about you, which may include your name, date of birth, current and previous addresses, telephone/mobile phone number, e-mail address, bank account or credit card details, occupation, driver's licence number, details about your access rights to content on the Web Sites, and certain details about your personal interests.
3.2 If you choose not to provide personal information to us, we may not be able to provide you with access to the Web Sites or to the content, products and services available on or from the Web Sites.
4 How we collect personal information
4.1 blinc cosmetics collects personal information about you in a number of ways, including:
(a) directly from you, when you provide information by phone, email, online (eg, on or via the Web Sites) or in documents such as an application form;
(b) from third parties such as our related companies, credit reporting agencies or your representatives;
(c) from publicly available sources of information; and
(d) when legally required to do so.
4.2 blinc cosmetics also collects personal information about you when you access and use the Web Sites. This is described further in part 6 ("How we collect personal information from the Web Sites") below.
5 How we collect personal information from the Web Sites
5.1 We may accumulate information provided by you for the purpose of purchasing on-line.
5.2 We may accumulate information provided by you via email, phone, written or verbal communication.
5.3 We may accumulate information provided by you at exhibitions, from business to business dealings, business cards, bar code swipers and/or third party affiliates.
6 Passwords and usernames
6.1 We may issue you with various usernames or passwords to allow you to access some of the content and information on the Web Sites.
6.2 While we will make every reasonable effort to ensure that your usernames and passwords not disclosed to other people, you are ultimately responsible for maintaining the secrecy of your usernames and passwords and for ensuring that no one except you uses these usernames and passwords.
7 How we use your personal information
7.1 Your personal information may be used by us to:
(a) give you access to the Web Sites and the other content, products and services available from the Web Sites;
(b) enter you into our competitions and promotions;
(c) administer and manage the Web Sites, including charging, billing and collecting debts;
(d) inform you of changes to the Web Sites or to the content, products and services available from the Web Sites;
(e) conduct appropriate checks for credit-worthiness and for fraud;
(f) research and develop the Web Sites and our other services;
(g) gain an understanding of your information and communication needs in order for us to provide you with improved Web Sites, content and services; and
(h) maintain and develop our business systems and infrastructure, including testing and upgrading of these systems.
7.2 Your personal information is also collected to promote and market other services which we consider may be of interest to you. If you do not wish us to contact you regarding other services, please call blinc cosmetics on 1300 734 783.
7.3 All emails sent by us which offer marketing or commercial material will contain accurate information regarding the message's originator and will contain a functional unsubscribe facility to allow you to opt-out of receiving messages from us in the future.
8 When we disclose your personal information
8.1 We do not disclose your personal information to any third party.
9 Help us to ensure we hold accurate information
9.1 We each take all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, the accuracy of that information we hold depends to a large extent on the information you provide. That's why we recommend that you:
(a) let us know if there are any errors in your personal information; and
(b) keep us up to date with changes to personal information such as your name or address. (see 'How to contact us' below).
10 You can access your personal information
10.1 You have a right to access your personal information, subject to some exceptions allowed by law. If you would like to do so, please let us know. You may be required to put your request in writing for security reasons - see part 13 ("How to contact us") below.
10.2 We each reserve the right to charge a fee for searching for and providing access to your information.
11 Children's privacy
11.1 Children's privacy is very important to us. We ask that children under 18 years of age obtain a parent or guardian's consent before accessing or using the Web Sites, or before acquiring any products or services via the Web Sites.
11.2 While we will make every reasonable effort to ensure that children's privacy and other rights are not compromised, it is ultimately the responsibility of parents to monitor their children's Internet usage.
12 Changes to our Privacy Statement
12.1 From time to time, we may need to change this Privacy Statement to reflect our changing business practices. We may change the Privacy Statement at any time by posting the changed Privacy Statement on our web site at and by posting a notice to users on the homepage of that web site stating that a change has occurred.
12.2 All personal information collected and held by us will be governed by our most recent Privacy Statement, as posted on our Web Site.
13 How to contact us
13.1 If you have any questions in relation to privacy, please contact blinc cosmetics on 1300 734 783 between 9.00am and 5.00pm, Monday to Friday.
13.2 Alternatively, you can write to blinc cosmetics Privacy Manager, at 17a Shearson Crescent, Mentone Vic 3194 or by sending an email to info@blinccosmetics.com.au.
blinc cosmetics Privacy Collection Statement - July 2008 XGroup Pty Ltd (ABN - 69 220 787 828) trading as blinc Cosmetics Australia.
O r d e r i n g . P o l i c i e s
1. All prices are in AUD$ and your credit card will be processed in AUSTRALIA.
2. WE VALUE YOUR PRIVACY. We do not sell or distribute information about our customers.
3. Sorry, no CODs! All orders are shipped within 48 hours. Please allow 5 to 7 days for delivery. We accept MasterCard, Visa, and American Express.
4. RETURN POLICY. Any unopened/unused product may be returned with proof of purchase for a full refund within 30 days of purchase. Defective products (ex: broken curlers, damaged brushes, etc...) will be replaced. Customer is responsible for shipping costs when sending back product to blinc. blinc will pay shipping costs when sending product back to customer.
Send return goods to:
blinc cosmetics
Attn: Returns
17a Shearson Crescent, Mentone Vic 3194
Please include your name, address and contact details.